Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions about shopping with KRDMCK Limited. Can't find what you're looking for? Contact us and we'll be happy to help.

📦 Orders & Shipping

How long does it take to process my order?

Orders are typically processed within 1–2 business days. During peak seasons or promotional periods, processing may take up to 3–5 business days.

What are your UK shipping options and costs?

Free standard UK shipping is available on orders over £40. For other orders, delivery charges depend on the items, parcel weight and fulfilment location. Available services, charges and estimated delivery dates are shown at checkout. See our shipping policy for details.

Do you offer free shipping?

Yes — free standard UK shipping on orders over £40.

How can I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

Do you ship internationally?

We are currently expanding our international shipping options. Please contact us at hello@krdmck.com to enquire about delivery to your location.

🃏 Our Products

What types of trading cards do you sell?

We specialise in trading cards including:

  • Pokémon Cards (raw and graded)
  • Football Cards (raw and graded)
  • Sealed Products (booster boxes, packs, and sets)
  • Featured & High Value Cards
  • New Arrivals and upcoming releases

What is the difference between raw and graded cards?

Raw cards are ungraded cards in their natural condition. Graded cards have been professionally assessed and encased by a grading company (such as PSA, BGS, or CGC), with a numerical grade assigned based on condition. Graded cards typically command higher values and offer greater buyer confidence.

How do you describe card condition?

For raw cards, we use standard condition grades:

  • Mint (M): Perfect condition, no visible flaws
  • Near Mint (NM): Minimal wear, excellent condition
  • Excellent (EX): Light wear on edges or corners
  • Good (G): Noticeable wear but card is intact
  • Poor (P): Heavy wear, creases, or damage

Condition is clearly stated on each product listing. If you have questions about a specific card's condition, please contact us before purchasing.

How are cards packaged for shipping?

All cards are carefully packaged to arrive in the same condition as described. Raw cards are shipped in protective sleeves and top loaders or card savers. Graded cards are bubble-wrapped and boxed securely. Larger orders are shipped in rigid mailers or boxes.

Are your cards authentic?

Yes — authenticity is our top priority. All cards are sourced from reputable suppliers and thoroughly checked before listing. If you ever have concerns about a card's authenticity, please contact us immediately.

🔄 Returns & Exchanges

Where can I find your returns policy?

Our refund policy sets out the 30-day return period, eligibility, return postage and refund process. Please read it before requesting a return.

How do I request a return or report a damaged item?

Email hello@krdmck.com with your order number and details. If an item has arrived damaged or incorrect, include photos where possible. We will provide the next steps and return instructions.

💳 Payment & Pricing

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Are your prices in GBP?

Yes, all prices are displayed in British Pounds (GBP) and are inclusive of VAT where applicable.

Do you offer discounts or promotions?

Yes! We regularly offer promotions. Sign up for our newsletter to be the first to hear about special offers and new arrivals.

🏢 About KRDMCK Limited

Where are you based?

KRDMCK Limited is a UK-based trading card retailer committed to quality products and excellent customer service.

How can I contact you?

Email us at hello@krdmck.com or use our contact page. We aim to respond within 24 hours on business days (Monday–Friday).

Do you have a physical store?

We are primarily an online retailer, allowing us to offer competitive prices and a wide selection of trading cards delivered directly to your door.

🔒 Privacy & Security

Is my personal information secure?

Absolutely. We use secure encryption to protect your personal and payment information. Please see our Privacy Policy for full details.

Do you use cookies on your website?

Yes, we use cookies to enhance your browsing experience. You can learn more in our Cookies Policy.

❓ Still Have Questions?

If you can't find the answer you're looking for, please contact us. Our team is here to help!

Delivery information updated: 7 September 2026