Frequently Asked Questions
Frequently Asked Questions
📦 Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1-2 business days. During peak seasons (like Christmas) or promotional periods, processing may take up to 3-5 business days.
What are your shipping options and costs?
UK Domestic Shipping:
- Standard Delivery (3-5 business days): £4.99
- Express Delivery (1-2 business days): £9.99
- Next Day Delivery: £14.99
International Shipping:
- Europe (5-10 business days): £12.99
- Rest of World (7-21 business days): £19.99
Do you offer free shipping?
Yes! We offer free standard UK shipping on orders over £50.
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
🎁 Products
What types of products do you sell?
We specialise in fun, festive, and lifestyle products including:
- Christmas-themed apparel (sweatshirts, t-shirts, beanies)
- Festive mugs and drinkware
- Scented candles and home décor
- Wall art and stationery
- Pet accessories
- Mom-themed gifts
Are your Christmas products available year-round?
Our Christmas collection is primarily available during the festive season (October-January). However, some items may be available throughout the year while stocks last.
What sizes are available for clothing items?
Our clothing items are available in various sizes. Please check the individual product pages for specific size charts and availability.
Are your products suitable for children?
Yes! We offer toddler and youth sizes for many of our designs. Look for "Toddler" and "Youth" in the product titles.
🔄 Returns & Exchanges
What is your return policy?
You have 30 days from the date of delivery to return items for a full refund or exchange. Items must be in original condition, unworn, unused, and include all original tags.
How do I return an item?
Contact us to initiate a return. We'll provide you with return authorisation and instructions. Please note that customers are responsible for return shipping costs unless the item was defective.
Can I exchange an item for a different size or colour?
Yes! We're happy to exchange items for a different size or colour, subject to availability.
What items cannot be returned?
- Personalised or custom-made items
- Items marked as final sale
- Gift cards
💳 Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other secure payment methods through our checkout system.
Are your prices in GBP?
Yes, all prices are displayed in British Pounds (GBP) and include VAT where applicable.
Do you offer discounts or promotions?
Yes! We regularly offer seasonal promotions and discounts. Sign up for our newsletter to be the first to know about special offers.
🏢 About KRDMCK Limited
Where are you based?
KRDMCK Limited is a UK-based company committed to providing quality products and excellent customer service.
How can I contact you?
You can reach us at hello@krdmck.com or through our contact page. We aim to respond to all inquiries within 24 hours during business days.
Do you have a physical store?
We are primarily an online retailer, allowing us to offer competitive prices and convenient shopping from the comfort of your home.
🔒 Privacy & Security
Is my personal information secure?
Absolutely! We take your privacy seriously and use secure encryption to protect your personal and payment information. Please see our Privacy Policy for full details.
Do you use cookies on your website?
Yes, we use cookies to enhance your browsing experience and provide personalised content. You can learn more in our Cookies Policy.
❓ Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. Our customer service team is here to help!
Last updated: October 2025